Everything you need to know about using, managing, and protecting your gift cards
You can check your balance instantly using our balance check service on the home page.
Registration is highly recommended, especially if you plan to use your card for online purchases. Registering your card enables address verification, which many online merchants require. It also provides additional protection if your card is lost or stolen. Use the registration form on our home page to get started.
Use the PIN management service on our home page to set a custom 4-digit PIN for your card.
You can find the customer service phone number on the back of your card or in your card packaging. Our store also provides customer support at 888-093-9088. Have your card number ready when you call for faster assistance. Customer support can help with balance inquiries, transaction disputes, card replacement, and other card-related questions. Visit our contact page for more information. Simply enter your 16-digit card number and 3-digit CVV code. This service is available 24/7 and provides real-time balance information. You can also check your balance by calling the customer service number on the back of your card.
Registration is highly recommended, especially if you plan to use your card for online purchases. Registering your card enables address verification, which many online merchants require. It also provides additional protection if your card is lost or stolen. Use the registration form on our home page to get started.
GiftCardMall/MyGift cards are accepted anywhere Visa® or Mastercard® debit cards are accepted, including millions of online stores and retail locations worldwide. However, some merchants may have restrictions on prepaid cards for certain transactions like hotel holds, car rentals, or recurring billing. Always check with the merchant before completing your purchase.
Most GiftCardMall/MyGift cards do not support ATM cash withdrawals or cash advances. These cards are designed for purchasing goods and services at merchants, not for accessing cash. Attempting to use your card at an ATM may result in fees or declined transactions. Check your card terms and conditions for specific details about cash access.
If your purchase total is higher than your available card balance, ask the merchant to process a "split tender" transaction. This allows you to pay part of the purchase with your gift card and the remainder with another payment method like cash, debit card, or credit card. Not all merchants support split payments, so ask before completing your transaction.
Use the PIN management service on our home page to set a custom 4-digit PIN for your card. A PIN may be required for some in-store transactions and provides an extra layer of security. Choose a PIN that's easy for you to remember but difficult for others to guess. Avoid using obvious numbers like 1234 or your birth year.
First, check your card balance to ensure you have sufficient funds. Common reasons for decline include: insufficient balance, card not yet activated, incorrect billing ZIP code for online purchases, or merchant restrictions on prepaid cards. If everything seems correct, contact customer support at the number on the back of your card for assistance.
Protect your card by never sharing your card number, CVV, or PIN with anyone. Only use your card on secure websites (look for https:// and padlock icon). Check your balance regularly to monitor for unauthorized transactions. Keep your physical card in a safe place and report lost or stolen cards immediately. Never give your card information to anyone claiming to be from customer support.
Yes, GiftCardMall/MyGift cards have an expiration date printed on the front of the card. The specific terms vary by card issuer, so check your card materials for details. Some cards allow you to transfer remaining funds to a new card before expiration, while others may deduct monthly fees after the expiration date. Contact customer support if you need assistance with an expired card.
Most GiftCardMall/MyGift cards are non-reloadable, meaning you cannot add additional funds once the initial balance is used. However, some card issuers offer reloadable options. Check your card packaging or terms to see if your card is reloadable. If you need a reloadable gift card, ask about reloadable options when purchasing from our store.
Fee structures vary by card issuer and card type. Common fees may include purchase fees, monthly maintenance fees (after a certain period), replacement card fees for lost or stolen cards, and inactivity fees. Review your card terms and conditions carefully to understand all applicable fees. Many cards have no monthly fees for the first 6-12 months after purchase.
You can find the customer service phone number on the back of your card or in your card packaging. Our store also provides customer support at 888-093-9088. Have your card number ready when you call for faster assistance. Customer support can help with balance inquiries, transaction disputes, card replacement, and other card-related questions. Visit our contact page for more information.